What implications does the transfer of insurance contracts have for you as a policyholder/claimant?

Below, you will find answers to the FAQs.

  1. What is understood by a portfolio transfer?
  2. In the event of a portfolio transfer pursuant to Section 13 of the Insurance Supervision Act (Versicherungsaufsichtsgesetz – VAG), policyholders have a new contractual partner, although the contract itself remains unchanged. The transfer is subject to approval by the responsible insurance supervisory authority, which ensures that the interests of policyholders are fully safeguarded and only grants its approval if there is sufficient evidence that the obligations under the insurance contracts can be fulfilled at all times.

    Approval by the insurance supervisory authority replaces the consent of the consumer concerned. Following the transfer of the portfolio, all rights and obligations of SOVAG under the insurance contracts in relation to the policyholders are also transferred to the new insurer (in this case DARAG AG). There are no disadvantages for you.

  3. Who is DARAG AG?
  4. DARAG Deutsche Versicherungs- und Rückversicherungs-AG is a German primary insurer and reinsurer regulated by the German Federal Financial Supervisory Authority (BaFin). DARAG AG acquires insurance portfolios from other insurance carriers and ensures that outstanding claims are dealt with at the highest level, while safeguarding the interests of policyholders.

    DARAG AG is part of the DARAG Group of insurers based in Malta. You can find more information on the DARAG AG website under

  5. What will happen with my current claim?
  6. Within the context of the portfolio transfer, it was ensured that all information relevant to existing claims and insurance contracts was also transferred to DARAG AG, creating a solid basis for the further processing of your claims.
  7. Who is my contact partner?
  8. To manage the very different and specific claims in respect of the assumed reinsurance business, DARAG AG works with specialist service partners. Operational processing of SOVAG’s insurance business has been entrusted to the service partner Van Ameyde Services GmbH.

    Van Ameyde will process any current and future claims you may have and from now on is your direct point of contact for any questions regarding your insurance contracts.
    Van Ameyde Services GmbH
    Hohes Gestade 11
    72622 Nürtingen
    Phone: +49 7022 21 827-49
    Fax: +49 7022 21 827- 899
  9. Who will be my contact partner for matters relating to data privacy?
  10. As a German enterprise, DARAG AG is bound by the same German and European data protection regulations as SOVAG was before it and will continue to comply with these going forward. This, of course, applies in equal measure to Van Ameyde Services GmbH.
  11. What do I need to do now?
  12. You do not need to do anything. If you have an existing insurance claim, Van Ameyde Services GmbH will contact you regarding getting it settled.